John Merrill

Welcome to our Team. I hope you will find this office to be pleasant atmosphere. Our goal is to deliver excellent customer service and State Farm insurance products on a consistent, day-to-day basis. We are each personally accountable for providing prompt, accurate, and cost-effective service to our customers.

Thank you for giving us the opportunity to work for you.

Eloisa Soriano

Office Manager

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I have worked with John for 20 years and I absolutely love helping our family of customers with everything insurance, especially life insurance. I love spending time with my family in San Antonio and with my 4 grown children and all 12 grandchildren here in East Texas. I am Blessed!

Abby Solis

Multiple Line Representative

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Hi I’m Abby and once my dreams of becoming an astronaut were crushed I ended up here. I love working with all the customers and being available to serve in my community. I am a single Mom with one daughter and am honored to serve.

Alicia Delacruz

Team Lead

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My name is Alicia. I have been in the industry for over 15 years and working with John for around 10. It is a real pleasure working with all of our State Farm customers each day. My family inspires me to do all I can to be the greatest I can be, at home and at the office.

Victoria Lozano

Multiple Line Representative

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Hello my name is Victoria. I am married and the proud mother of 3 girls. I’ve never met a stranger and I am glad I am here to help serve all your Auto Insurance, Home Insurance, and Life Insurance needs.

Johana Ochoa

Office Assistant

Hi my name is Johana! I have been working with John for less than a year and I have enjoyed every bit of it. If you call the office there is a 99% chance you have or will talk with me. I was born and raised in Tyler. I enjoy spending time with my family and friends.

Kimberly Alvarado

Auto/Home Insurance Representative

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My name is Kim. I am a native Tylerite and mom to a wonderful son, Izael. I enjoy traveling and my favorite trips have been beach vacations in Florida, horseback riding in the jungles of Costa Rica, wine tasting in Italy and wearing my mouse ears at Disneyland. My favorite part of my job is getting to know new people.

Kayla Mobley

Multiple Line Representative

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Hello, my name is Kayla. I just started working with John in August. I am no stranger to this industry as I have served for 2+ years. I love helping people and I am really looking forward to growing in this industry and helping serve all our customer. Give me a call for all your Auto Insurance, Home Insurance, and Life Insurance needs..

Sergio Juarez

Multiple Line Representative

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Hello All, I'm Sergio and I'm so pumped about working with John and his team! I'm new to the Insurance Industry but not new to helping solve problems and providing outstanding customer service. I can't wait to meet you and help you with your next need. Be safe!

Skylar Williams

Property and Casualty Representative

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Yo Tyler! I am so happy to have been blessed to join the State Farm Team and specifically the John Merrill State Farm Agency. It is absolutely my honor to help families put a plan in place to protect their loved ones and make sure the dreams and wishes can continue even if something unexpected occurs.

Neida Martinez

Licensed Service Representative

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Hello All. My name is Neida. I have been with John and his team for over 2 years and absolutely love what I do. I recently took on the challenge of getting my license so I can do more in helping the customers we serve and I am so happy I did this. Call and ask for me if you have a question on your bill or need to make changes to your coverage.

Stephanie Macy

License Service Representative

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Hello everyone and welcome to the John Merrill State Farm Agency. I am so honored to serve each and everyone of you that call our office. We are trained to offer positively outrageous customer service and I promise that is what you will get from me anytime you are in need of our services. Have a Blessed Day!

Yasmin Chavez

Office Assistant

Bueno! I am John's newest team member and so happy to be here. I plan on developing within the agency to move into a service role, but until that day comes, I am here to help with your billing and service needs, or to get you a cold drink on one of our Hot Summer Days. Stop in to say hello.