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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kerry Ward

February 3, 2026

5  out of  5
rating by Kerry Ward
"Peyton has been great to work with, she always answers my calls/questions and made sure we received the best rates"
We responded:
"We are grateful for your 5-star review, Kerry! Thanks for taking a moment to share your positive rating of State Farm Agent John Merrill’s Team here in Tyler . "
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Fred Attaway

January 30, 2026

5  out of  5
rating by Fred Attaway
"Ashley Hernandez always does an amazing job helping me with any questions I have. Great person, great personality, very helpful!"
We responded:
"Thank you for taking the time to leave such a great review, Fred. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Chelsie Boswell

January 24, 2026

5  out of  5
rating by Chelsie Boswell
"Skylar does amazing work! Nicest and sweetest person I’ve ever spoken with. Thank you Skylar for working with me to get the best rate! <3"
We responded:
"Chelsie, thank you for your wonderful review of State Farm Agent John Merrill’s Team! Chelsie, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent John Merrill’s Team! "
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Quinton Gunter

January 24, 2026

5  out of  5
rating by Quinton Gunter
"Wonderful agency! Skylar is amazing she was very patient throughout the whole process. All of my questions were answered promptly and explained in a way anyone could understand. When others gave me a ridiculously high quote State Farm helped me bundle at an even more affordable rate than many other companies. I would highly recommend using this agency and requesting Skylar Mendoza for your insurance needs!"
We responded:
"Quinton, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent John Merrill’s Team here in our Tyler office. "
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Eddie Johnson

January 23, 2026

5  out of  5
rating by Eddie Johnson
"Skylar treat me really well is that good!!!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent John Merrill’s Team. "
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Joana Medina

January 21, 2026

5  out of  5
rating by Joana Medina
"So happy I moved to State Farm. Abby was able to explain my coverages thoroughly. Highly recommended this office for all business."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Tyler to know that you had such a wonderful experience with us here on State Farm Agent John Merrill’s Team. Thank you so much for the 5-stars, Joana! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent John Merrill’s Team anytime. "
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Edgar Loredo

January 21, 2026

5  out of  5
rating by Edgar Loredo
"Skylar was very helpful in helping out with setting up additional discounts."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here on State Farm Agent John Merrill’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help! "
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Chris Sullivan

January 15, 2026

5  out of  5
rating by Chris Sullivan
"Peyton was absolutely amazing to work with! They made the entire process of setting up my life and car insurance smooth, clear, and stress-free. Peyton was professional, knowledgeable, and genuinely cared about making sure I was properly protected. Communication was excellent from start to finish, and I felt confident every step of the way. Highly recommend Peyton and the team—top-notch service all around!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent John Merrill’s Team. "
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Rickey Abron

January 12, 2026

5  out of  5
rating by Rickey Abron
"I was warmly greeted by Ashley as soon as I walked in. From there she was extremely helpful and polite. She was very knowledgeable about every inquiry I had in regards to my policy coverages. She did an amazing job with helping me."
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rey kirven

January 2, 2026

5  out of  5
rating by rey kirven
"Great job"
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Ester Guerra

December 23, 2025

5  out of  5
rating by Ester Guerra
"Ashley was a great help."
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Mindy Paredez

December 19, 2025

5  out of  5
rating by Mindy Paredez
"Been doing business with State Farm for a long time thanks to Alicia. That’s always finds me the best rates and takes care of me. Thank you Alicia for doing such an awesome job taking care of your customers."
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Connor Hall

December 16, 2025

5  out of  5
rating by Connor Hall
"Peyton over at the Loop 323 office recently helped me with a policy, and the experience was perfect. She was thorough and made the process smooth and simple for me to understand. I appreciate her excellent communication and customer service!"
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Mason Mumphrey

December 16, 2025

5  out of  5
rating by Mason Mumphrey
"Peyton was incredibly helpful—truly the best experience I’ve had at State Farm! She was so nice, kind, down-to-earth, and lovely to talk to. She did her job exceptionally well, making my experience easy. I’m definitely looking forward to having her help me again when I return!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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martin mabulay

December 15, 2025

5  out of  5
rating by martin mabulay
"I had an excellent experience with State Farm, and I couldn’t be happier with the savings. They were able to save me $120 a month on my auto insurance, which made a huge difference for my budget. Abby Solis was amazing throughout the entire process. She was knowledgeable, patient, and took the time to explain all my options clearly. Abby made everything simple and stress-free, and I truly felt like she had my best interest in mind from start to finish. If you’re looking to save money and want outstanding customer service, I highly recommend State Farm—and definitely ask for Abby Solis. She went above and beyond to help me!"
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Elizabeth Parra

December 11, 2025

5  out of  5
rating by Elizabeth Parra
"Ashley was so helpful and Kind"
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Gary Phillips

December 5, 2025

5  out of  5
rating by Gary Phillips
"Easy people to deal with, reasonable rates and Peyton is a sweetheart!!"
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Marie Styron-Munn

November 20, 2025

5  out of  5
rating by Marie Styron-Munn
"Great service; answered all of my questions promptly & were easily accessible! Marie Styron-Munn"
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Justin Mccleskey

November 20, 2025

5  out of  5
rating by Justin Mccleskey
"Jessenia, and victoria were so awesome. Always going above and beyond to make you feel at home. Thank yall so much"
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Todd Skipper

November 7, 2025

5  out of  5
rating by Todd Skipper
"Abby has been extremely helpful while working on multiple flood policies!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Bailey West

October 21, 2025

5  out of  5
rating by Bailey West
"I have recently done business with Abby and she is absolutely amazing! She is very knowledgeable, thorough, and quick to respond. I have had a great experience!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Heather Kirby

August 12, 2025

5  out of  5
rating by Heather Kirby
"Elexy was very helpful! She was very prompt and knowledgeable with every response. Definitely recommend this agency!"
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Lindsey Causey

July 25, 2025

5  out of  5
rating by Lindsey Causey
"We worked with Abby and it was by far the best experience we could’ve had! We ended up switching all of auto policies and added everything from our boat to life insurance. She was so helpful in letting us know the cost and benefits. We received quotes and switched everything within 24 hours. We are now paying less monthly for more polices and benefits including the additions than we were with another company. We were so thoroughly impressed that we had our daughter switch companies today as well. Abby took care of that as well and even set her up with life insurance. Again, my daughter is now paying less than her previous company even with the added policy. I HIGHLY recommend."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Theresa Arnold

July 17, 2025

5  out of  5
rating by Theresa Arnold
"I wanted to change companies for my home and car insurance. Elexy Gomez was the best agent I could have asked for. I had a lot of updating and changes I needed and she was there for all of them. She was also able to set everything up by phone and email, I was able to do it all from my home. My entire family thanks you, Theresa D, Ronnie, Alex, Parker and Theresa L."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Jondaliner

July 2, 2025

5  out of  5
rating by Jondaliner
"Abby has always been so helpful up there. I’ve had to make a few changes recently and she got them done ASAP without any hassle on my part."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"